Trusted by

Empowering Customer Experience Success

At UNIQ Consulting Services, we empower your customer operations to achieve operational excellence and sustainable growth. Drawing on deep industry expertise and proven methodologies, we deliver tailored solutions that optimise processes, enhance customer experience, and drive measurable results. From strategic transformation to hands-on implementation, our commitment is to unlock your organisation’s full potential—ensuring agility, efficiency, and long-term success in a rapidly evolving landscape.

Our Values

Subject Matter Experts

Together with our founder, who holds a leading position in the sector, we have dedicated all our development to specialising in Customer Experience Management, Business Process Management and Call Centres. We continue to provide consultancy and training services to major organisations with a strong, dynamic, and professional team.

Analytical and Detail-Focused

We approach each subject with a 360° and in-depth perspective, involving different stakeholders in the process and going back to the floor to question every detail. This enables us to deliver accurate analyses and develop original, practical solutions.

Realistic, Results-Driven, and Built to Stick

We don’t deliver glossy slide decks that gather dust. Our recommendations are clear, actionable, and grounded in your operational reality — so they’re understood, adopted, and drive measurable impact. We work closely with your teams to ensure change lands and lasts.

Full Ownership of the Work

One of our unique values is that we always stand behind the solutions we offer and continue to provide full support in their implementation. Throughout the corporate partnership that begins with consultancy and training, we take responsibility for every phase. We are always ready to get hands-on and do whatever is necessary.

UNIQ Consulting Services in Numbers

Authentic consulting services designed to refine every aspect of the customer experience, delivering tailored solutions that drive measurable results and lasting value.

25

1.200

implemented recommendations

years of experience

45+

successful projects

100%

customer retention rate

Our Services

• Contact Centres

• Customer Experience Management

• Business Process Management

• Programme Management

• People Development

Some of our Bestsellers:

• Rapid Results: The 50-Day Turnaround

• Intensive, results-driven transformation for your customer operations—delivering measurable improvements in just 50 days.

• Customer Journey Mapping Expedition

• Comprehensive mapping of every customer touchpoint to identify pain points and design journeys that foster loyalty and satisfaction.

• First Contact Resolution Masterclass

  Specialist programme focused on boosting first contact resolution rates, reducing repeat contacts, and creating seamless customer experiences.

• BPO Matchmaker: Partner Selection & Transition

• End-to-end support for outsourcing—covering feasibility analysis, partner selection, onboarding, and ongoing performance management.

• Engineered for Experience

• Design and build resilient, scalable frontline operations that consistently deliver high-quality service.

• Fix the Friction: CX & Process Re-Engineering

• Streamline and optimise your processes to eliminate bottlenecks and create smoother, faster customer interactions.

• Scale What Works: CX Transformation

• Identify and amplify the elements of your customer experience that drive the most value, ensuring sustainable transformation.

• Agent Uplift: Empowering Your People

• Equip your teams with the tools, coaching, and insights needed to exceed customer satisfaction and loyalty targets.

CX Excellence: Our Methodology, Your Success

Discovery:

We analyse your customer experience landscape to identify key opportunities for improvement..

Design:

We craft tailored strategies and solutions to elevate your customer journey.

Decision:

We guide you in making informed choices that drive impactful results.

Deployment:

We implement and monitor solutions to ensure sustainable, long-term success.

Get in touch

We’re here to help. Reach out with your questions or inquiries—our team is ready to support you and provide the information you need.