Our Proven Methodology for Success

At UNIQ Consulting Services, we deliver end-to-end solutions for customer operations, combining deep industry expertise with innovative methodologies. Our services are designed to optimise your operations, elevate the customer experience, and drive sustainable growth. From in-depth diagnostics and bespoke strategy design to hands-on implementation and continuous improvement, we partner with you at every stage—ensuring measurable results, increased efficiency, and long-term success for your organisation.

Discovery

• Detailed analysis of the contact / experience centre, strategically and operationally, under 8 major headlines (health check)

• Revealing priority improvement suggestions in the light of the findings in the "impact and effort" matrix

• Quick wins and implementation

Design

• Design of the customer service strategy/vision, "customer constitution."

• Design and optimisation of the customer service experience (journey mapping)

• Determining the best organisational design, inter-unit collaborations, and mutual goals

• Forecast of workforce and workload; resource and shift plans, operational efficiency design

• Models and simulations for outsourcing

Deployment

• Enabling investment and other decisions to be taken regarding strategic, structural, and tactical proposals and designs

• Making inhouse-outsource-hybrid decisions

• Selection of a potential business partner or partners (post RFP)

Decision

• Overseeing the implementation of all proposals in a project discipline

• Regular inspection of the Contact Centre

• Evaluation about the implementation of the actions within the scope of the project plan in the audits

• Comparison of best practices and current situation

• Providing orientation and coaching services