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UNIQ Consulting Services

UNIQ Consulting Services is a leading consultancy firm specialising in the optimisation and transformation of Contact Centre and Customer Service operations. Since 2007, we have partnered with organisations across a wide range of industries—including telecom, finance, insurance, and retail—to help them elevate their customer experience and achieve operational excellence.

Our experienced team works closely with institutions of all sizes, conducting in-depth analyses to understand their unique challenges and opportunities. We design and implement tailored solutions that address every aspect of customer operations, from strategy and process design to technology integration, revenue and expense management, human resources, capacity planning, and performance management. By focusing on measurable improvements and sustainable results, we enable our clients to streamline their processes, increase efficiency, and deliver superior customer satisfaction.

At UNIQ Consulting Services, we believe that every organisation’s needs are unique. That’s why we take a hands-on, collaborative approach—facilitating workshops, mapping out end-to-end processes, and establishing clear roles and performance indicators. Our expertise allows us to identify improvement areas, develop actionable roadmaps, and support our clients throughout the implementation process, ensuring that changes are both practical and impactful.

Over the years, we have built a reputation for delivering creative, result-oriented consultancy services that drive real value. Our clients trust us to guide them through complex transformations, align their teams around common goals, and empower them to adapt and thrive in a rapidly changing business environment.

Since our establishment, UNIQ Consulting Services has been the trusted partner of leading companies seeking to transform their customer operations, enhance their competitive edge, and achieve long-term success through expert consultancy and strategic guidance.